At PADI Gear, we've always been about a lot more than just selling. We're also a platform for a community of divers making a real difference for our oceans. Together we are change agents, hopeful innovators and problem solvers, driven to make this world a better place. And we're going to keep empowering you to do that alongside of us - whether it's from our living rooms or when we are back on the dive boats.
While we are committed to ensuring our marketplaces are still available, we are also focused on keeping our community and our team safe by following the most up-to-date COVID-19 prevention guidelines.
ORDERS & SHIPPING
What this means for you is that orders will still be processed and delivered as quickly as possible, but it may not be at the speed you are used to from us. In line with local guidelines, we have reduced staffing and implemented strict procedures geared towards their – and your – safety. As a result, you may experience delays in the processing and shipping of your order – though we’ll do our best to minimize these, and to date, we are still operating on our normal schedule. However, we also know shipping delays are occurring across all carriers, so some patience is required. We’re sure you are already experiencing this for all your other online orders.
We understand many people may not be able to ship packages during this time. We have a very generous extended return policy of 30 days. Please create a return within this window and send in your return whenever you’re safely able to get it in the mail.
See our return policy HERE.: https://www.padigear.net/pages/returns-and-exchanges
Our customer service team is now safely working from home. Like most other businesses, we’re experiencing a larger volume of support requests than usual, but we’ll get back to you as soon as possible. To contact us, please email: https://www.padigear.net/pages/contact-us
For the latest information and updates, please visit our blog https://blog.padi.com
We are so grateful for your continued support. We will continue to do our best to connect, support, and empower our community to celebrate as well as protect what they love.
If you want to chat, we want to hear from you. Please be in touch with any questions or concerns. We are all in this together.
The PADI Gear Team