At PADI Gear JP, our goal is your complete satisfaction. You may return a new item for any reason within 10 days for a full refund.
We will not accept merchandise that’s missing tags, worn, altered, or washed.
Original shipping costs as well as shipping costs to return are non-refundable.
Refunds will be made in the form of the original payment, unless we agree to credit a different payment type.
Unless the product carries a manufacture defect, all customized or personalized items cannot be returned or exchanged.
Only merchandise purchased directly from the PADI Gear website can be returned. We cannot accept any items purchased from other retailers.
Return Processing
Returns will be processed within 5-10 days of receiving. You will be notified via email once your refund has been approved in our system. Please allow 2-4 business days for funds to appear in your account after receiving this email.
How to Return an Item
If you wish to return an item, please send an email to padigear.japan@padi.co.jp with the reason for the return and attach a copy of the itemized invoice. Please note that Face Masks cannot be returned due to hygiene reasons
Exchanges
We do not offer exchanges for orders at this time. If you wish to exchange your item please follow our return process to submit a return and place a new order for the item you wish to receive.
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