FAQ

Frequently Asked Questions

Are there returns/exchanges on items I purchase from PADIGear JP?

Please see our returns and exchanges information HERE.

What is the turn around time on orders?

For stocked hard items you can expect the item to ship within 3 business day after the order is placed online.

Are Shipping costs for returns included?

Please email padigear.japan@padi.co.jp and we  will provide you with information on how to return or exchange the product depending on the situation.The customer is responsible for the shipping costs for returns and exchanges. However, if the return or exchange is due to a defective product, we will pay the shipping costs for the return.

What forms of payment is accepted online?

You may use the following forms of payment for your online purchase: MasterCard, American Express, JCB and Visa.

Order Details

After you place an order on our site, you will receive an email confirmation.

Your credit card is charged when your order is processed for delivery.

If any of your items are temporarily out of stock, you will be notified promptly by email and you will not charged for that item until it is shipped.

Canceling an Order

If you would like to cancel or change an order that you've placed, please use the form on our contact us page soon as possible. We will do our best to accommodate your request, but items that have already been processed for shipment cannot be canceled and must be returned or exchanged.

Privacy

We do not provide any personally identifiable information about you to any third parties without your consent, unless those third parties have agreed to our confidentiality provisions and only use the information to help us operate the site, or as we are required by law to disclose such information. We may post links to third party sites on our site. Once you click on a link you may be sent outside of www.padigear.jp. Information you give outside of www.padigear.net is not protected by our privacy policy. We don't share our mailing lists with anyone and will not send you any unsolicited email.

How Is Your Personal Information Protected?

Padigear.com maintains reasonable security procedures and practices appropriate to the nature of the information, to protect the personal information from unauthorized access, destruction, use, modification or disclosure. Nonaffiliated third parties are contractually obligated to maintain strict confidentiality, and are not permitted to use your personal information for marketing purposes, or for any purpose other than that we have requested of them.

How Can You Access Your Personal Information?

To access, correct or delete your personal information stored by www.padigear.jp, please log-in and click on the "Account History" page

Questions

If you have any questions regarding our Privacy Policy, please contact us by using the form on our contact us page HERE.

Privacy and Secure Shopping

If you place an order on this site, you'll be asked to set up a password and account. You will be responsible for keeping your password confidential and will bear liability for any activity resulting from its use. Please exit your account at the end of each session. In the event of unauthorized use of your password, notify us immediately.

Secure Site

The security of the information regarding your order is very important to us. We use the Secure Socket Layer (SSL) protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than PADI.